Popular Frequently Asked Questions

The duration of the service completely depends on the condition and state of the premises and the number of cleaners attending. Usually, our teams consist of 2, 3 cleaners but according to the size of the property and the timely completion of the service more cleaners can be sent.

Our tenancy cleaning team will bring all necessary professional cleaning equipment and a variety of professional eco-friendly cleaning solutions for completing your move out cleaning.

How much does the professional end of tenancy cleaning cost on average? There are 3 main factors which define the final price for your end of tenancy cleaning services. The main one is the size of the property and number and type of rooms. The second one is the condition of the premises. Our prices are based on a regularly maintained property. In case your rental property is not kept in good order or it is neglected then the price may vary. And the last one but not least is the addition of specialised cleaning services like carpet cleaning, upholstery cleaning, blinds cleaning, external window cleaning, jet wash cleaning (depending on your tenancy agreement).

The only additional charge that may come on top of your move out cleaning service is the parking, congestion or ULEZ charge if applicable. The team will always try to find a free spot to park. However, if such is not available, then the customer will be asked to cover the parking charges while the service takes place. In case the property is within the congestion zone or ULEZ, then the customer is required to take care of the charges too. Otherwise, the service may take place during the weekend (or a bank holiday) when there no parking restrictions.

The end of tenancy cleaning we offer you is a guaranteed service for 48 hrs. In an unlikely event that there are any missed areas after the checkout report we will organise a team for a free re-clean of your rental property. All you need to do is to notify us within the guaranteed period.

We will require a few things from you to guarantee you a smooth and thorough tenancy cleaning. The fridge and freezer must be defrosted at least 24 hrs prior to the arrival of the cleaners; the property has to be empty of personal belongings and we will need access to electricity and hot water on the day.

We recommend the after builders cleaning to be carried out when the works are completed so our team can accomplish a high-quality cleaning service. On the other hand, we will be happy to come and clean certain areas of the place or even the whole property while the builders are still working. However, keep in mind that we can’t ensure the best possible results as there will be more construction/renovation work taking place after the cleaning and dust can settle again in all surfaces.

The one-off cleaning is a service suitable for light or spring cleaning. On the other hand, After builders cleaning experts suggest, this service is carried out after property refurbishment, construction work, decoration and so on. The post builders cleaners specialise in dealing with construction/renovation debris and have the necessary industrial equipment and detergents to scrape and remove all residues construction materials can cause like paint drops, plaster, glue, stickers and foil.

Our team will collect any rubbish left from the builders in bags and leave it at the designated area of your property. We do not take any rubbish with us

The number of cleaners depends on the size of the property and the timely completion of the project. For large properties and building sites, we do recommend a survey so we can provide you with an accurate quote and you can be aware of the cost in advance. The team of post builders cleaners can vary between 2-6 or more cleaners.

We have done the after builders cleaning both ways. It is all about your preference and time restrict for the job. Here are the things that you should consider before you make your final decision. Before the carpets are fitted: This way all the dust and dirt underneath will be cleaned and will not go into the carpets after that. However, please note that some amount of dust will accumulate on the surfaces after the fitting of the carpets. After the carpets are fitted: There will be dust under the carpets (unless you do not clean it first) which over time will get into the carpets. Once you clean the carpets professionally it is possible the dirt to get into the fabric and dark marks to appear. But it all depends on the carpet fabric and how much dust or dirt will be underneath.

The experts will mainly focus on interior window cleaning, frames and sills included as well as the gap in between. We do offer an external window cleaning and depending on the access to the windows we can provide the service for an additional charge. Different equipment is involved to reach up to 2nd floor - extension window pole system purifying the water - as well as our technician will need access to an outside water tap. This method of washing the exterior windows will remove dust, dirt from the frames and glass surfaces, however is not suitable for cleaning of builders residues like paint drops, plaster, stickers.

1. Pricing – the one-off service is charged by the hour while tenancy cleaning is charged per job. 2. Time restriction – the one-off cleaners will clean as much as possible for the time they are booked in following your priorities for the job. On the other hand, the tenancy cleaning is not limited to time 3. Guarantee – our end of tenancy cleaning comes with a 48 hrs guarantee, while the one-off cleaning does not include such.

Our team of expert cleaners will arrive with all necessary professional cleaning equipment and eco-friendly detergents. We always supply them for every service. Please inform us in advance if specific detergents must be used based on the surfaces or recommendation of the manufacturer. All we will require from you is access to electricity and water

We use a variety of professional detergent that might help, however, we cannot guarantee it. Please be aware that mould and mildew are organic in nature and require an entirely different approach and set of products. In general, mould is impossible to be taken off especially if it is already under the silicone or the grouting of your bathroom tiles. Our one-off cleaners will try to remove the mould, however, it’s best to hire a certified handyman for the job in case plastering is needed.

The experts will mainly focus on interior window cleaning, frames and sills included as well as the gap in between. We do offer an external window cleaning and depending on the access to the windows we can provide the service for an additional charge. Different equipment is involved to reach up to 2nd floor - extension window pole system purifying the water - as well as our technician will need access to an outside water tap. This method of washing the exterior windows will remove dust, dirt from the frames and glass surfaces, however is not suitable for cleaning of builders residues like paint drops, plaster, stickers.

Of course, you can do that even on the day. We actually recommend it as first of all you will have your property thoroughly cleaned and sanitised with just one visit of our professionals and secondly you will get a discounted price. All of our cleaning teams are supplied with professional equipment for carpet and upholstery cleaning as well as external window cleaning pole system and jet wash (upon request)

That depends on the size and the condition of the estate, your priorities and the time we have to perform the service. Our cleaning teams consist of 2 to 6 technicians, but upon request, we can arrange larger teams. We do not send a single cleaner to a property.

Our technician will move light furniture like chairs, coffee tables, etc., obstructing the cleaning process. When it comes to heavier furniture like wardrobes, chest of drawers and beds the room needs to be prepared in advance if you require to be cleaned underneath and behind. Otherwise, the technician will clean the reachable areas only

Carpets made of synthetic fibre will usually air-dry on their own in 12 to 24 hours. Wool, on the other hand, will stretch the timeframe . Upholstered items take to completely dry between 4-12 hrs. However, mattresses take approximately 12-24 hrs. A significant factor to speed up the drying process is the airflow and ventilation of the room.

If you are uncertain of the material of your piece, you can always check the label. Also, upon inspection, our technician will be able to confirm if the item is suitable for the cleaning too. However, here are some of the codes found on labels: S: solvents only, no water (Item can be dry cleaned only); X: vacuum or brushing only, no water (Item cannot be deep cleaned); W: water is safe (Item can be steam cleaned); WS: mild detergent or dry foam cleaner (Dry treatment is suggested).

We use only professional cleaning solutions and stain removers, however, there are stains that simply damage the fabric and leave a permanent mark or fiber discoloration like hair dye, ink, and certain chemicals and so on. Please note that water stains are the toughest one to be removed, especially if they have been treated already by the client. Nevertheless, if we are unable to remove the stain, nothing will!

Yes, there is no need to remove the rug or sofa from your property to clean it. Our specialist will arrive at the appointed location fully equipped and ready to deliver the high-quality carpet and upholstery cleaning services you have ordered.

We recommend professionally cleaning your carpets and upholstered items (sofas, curtains, mattresses) at least every 6 months to avoid the accumulation of any dirt and bacteria. Cleaning your items regularly will extend their life and will provide you with relief and natural sleep and fresh air to breathe.